Riordan Manufacturing is a Fortune 1000 company that produces plastic products for a wide variety of customers. In an attempt to increase revenues and ameliorate customer service they have recently introduced a return of changes to their manufacturing and service process. These changes have resulted in employee retention and line of work ecstasy problems which they argon attempting to address.
Situation Analysis
Issue and Opportunity Identification
Riordan Manufacturing is a global plastics producer that employs 550 people and has projected annual earnings of $46 million on revenues in excess of $1 billion. Their deed facilities are located in Albany, Georgia, Pontiac, Michigan, and Hangzhou, China. They also have a research and development facility at their corporate plate in San Jose, California. Their major customers are automotive parts manufacturers, aircraft manufacturers, the plane section of Defense, beverage makers and bottlers, and appliance manufacturers.
Riordan has been experiencing declining sales and uneven profits everyplace the last two years. In response, the company is changing their sales process to a customer relationship management (CRM) dumbfound which services their clients by sales teams rather than individual salespeople.
to each one team is comprised of a sales person, product engineering specialist, and customer service representative.
Riordan has implemented a Six Sigma quality come out and achieved ISO9000 certification. Some of their manufacturing work has been redirected to a new site in China and plants have been restructured into self-directed work teams. During this time, employee retention and job satisfaction scores have decreased.
Stakeholder Perspectives/Ethical Dilemmas
Riordans stakeholders are divided into three groups. Riordans customers are very harm sensitive and at the same time expect to gull the best thinkable product at the best possible price. Riordans non-management employees are...If you want to get a full essay, run it on our website: Orderessay
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